CASE STUDY

Telecom – Salesforce & Cloud Migration

“Smarter service starts in the cloud”

Project Summary

For a global telecom, we migrated CRM to Salesforce and integrated with AWS. AI chatbots reduced churn by 15% and cut call resolution times by 40%.

The Challenge

Legacy on-premise infrastructure slowed down integration of wind, solar, and hydro data sources.

Our Solution

Tech Exiles deployed a multi-cloud strategy (Azure + AWS) with Kubernetes, Terraform, and CI/CD pipelines. Migrated legacy apps to microservices.

CLIENT & INDUSTRY

Global telecom operator

Impact

Recorded KPI after the project

15%

reduction in customer churn

40%

lower call resolution times

€5M

annual OPEX savings